At All ABOUT YOU, we pride ourselves on offering the best in customer care. Please make yourself aware of our policies, which have been designed to ensure a safe and enjoyable visit for all guests.
The comfort and safety of our everyone in our venue is important to us. We do not allow babies and children to accompany parents to appointments, make bookings, or otherwise stay in the facilities.
Booking & No Show/Cancellation Policy
A $50 booking fee and credit card details are required and stored at the time of all bookings to hold all appointments. The booking fee will be deducted off the treatment cost. Any changes or cancellations to the reservation must be communicated at least 48 hours prior to your reservation via phone, email or facebook messenger. We cannot accept messages left after hours, on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook the time allocated to you. Respectfully, late cancellations or no shows will be charged a $50 cancellation fee to the credit card we have on file or in the case of a pre paid package, will forfeit the full treatment cost.
If you need to cancel your appointment due to being a Covid positive case within 48hrs of your appointment you will need to show proof of a positive result notification and cancel your appointment immediately after getting your result. We will not accept late cancellations where a positive result was already known 48hrs prior to your appointment.
Please arrive 15 minutes prior to your scheduled appointment time. If you are late for a scheduled appointment we may need to shorten or cancel your treatment and the full scheduled appointment fee will still apply.
Whether it’s the room temperature, the amount of massage pressure, number of pillows or conversation level, please notify us of any preferences. Our qualified therapists are trained to respect your comfort and privacy. During all treatments, the body is fully draped, except for the area being worked on.
Mobile Phones / Technology
To preserve the tranquility of the spa, we respectfully request that mobiles be turned to silent when you enter the Spa. If you would like to share your experience pre or post treatment, our social media handle for Instagram and facebook is @allaboutyouskinclinic
Whilst in our venue, we ask that you kindly respect our staff, facilities, spa policies and the enjoyment of other guests. We operate a very positive, professional and loving environment. Please note that entry to ALL ABOUT YOU and invitations to rebook are at our discretion.
ALL ABOUT YOU therapists are certified in their respective services. You will always be treated by a caring, qualified professional. All staff in our spa department are female. Should your preferred therapist be unavailable on the day of your treatment, they will be replaced with an equally caring and qualified member of our team.
For any additional dietary requirements, allergies, conditions (including pregnancy) or disabilities not advised at the time of making the reservation, please contact us so we can assist in making the appropriate choices or modifications. Whilst all care is taken, ALL ABOUT YOU can not guarantee any of our treatments (or catering) are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. Patients being treated for chronic medical conditions or cancer should provide a written clearance from their doctor.
Pregnancy and Breastfeeding
Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. We recommend that you call our clinic and talk to one of our trained staff and check with your doctor on your individual needs prior to booking any treatment.
Prior to any treatment, please use our consultation forms to disclose to ALL ABOUT YOU your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. If your health conditions have changed since first completing the forms, please advise us as soon as possible and prior to your next treatment to allow us to make the necessary adjustments. If at any time during your services you experience discomfort, please alert your therapist immediately.
ALL ABOUT YOU is not a medical centre and can not offer advice regarding the suitability or appropriateness of any of our treatments for any medical condition or compatibility with any prescription or professionally administrated medication. Any information provided by ALL ABOUT YOU, including by its employees or agents, should not be construed as a substitute for professional medical advice. ALL ABOUT YOU can refuse you treatment if we deem that any of your medical conditions may cause harm to you, our staff or other clients. You release ALL ABOUT YOU, its employees, agents and third party providers, from all responsibility and liability for any death, injury, loss, delay, inconvenience or damage caused by the treatment, even if you provide ALL ABOUT YOU with a ‘medical clearance’ from a medical practitioner allowing the treatment, or if you misrepresent or fail to disclose to ALL ABOUT YOU your medical conditions or changes to your medical history prior to any treatment.
Security & Credit Card Policy
ALL ABOUT YOU uses TYRO merchant facility (EFT machine), and the secure STRIPE Payment Gateway for its online store. For more information about STRIPE and online credit card payments, please visit stripe.com.au. ALL ABOUT YOU also uses Phorest Pay for online and instore transaction through our POS system and for storing clients credit card details for future payments and no show / late cancellation protection. Phorest Pay is powered by Stripe who have the highest security and are Level 1 PCI Compliant. Neither our staff, or Phorest have access to the raw card details at any stage.
Gift Cards / Packages
Gift cards / Packages are valid for 12 months from the purchase date and can be redeemed for the treatment/s nominated, or the original card purchase value can be used towards other services of choice. Gift Card numbers should be quoted at the time of booking your appointment and presented on arrival. Should you provide less than 48 hours notice to cancel or reschedule an appointment booked using a gift card / Package, the cost of the treatment(s) booked will be deduced from the card balance/ Package. Gift cards cannot be exchanged for cash or used to purchase products, gift cards or discounted packages/ promotions. e-Gift Cards are automatically emailed to the requested email address. A delivery fee of $10 (flat rate) applies to all Gift Cards mailed to an address within Australia. To send Gift Cards to multiple addresses, please contact our us via email@example.com with your details. Please keep your card safe as it can not be replaced if lost of stolen.
Refund & Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This applies to skincare products only
To be eligible for a return:
- Your item must be in the same condition that you received it, not physically damaged from dropping or mistreatment, and in its original packaging.
- You have had a reaction to the product (photographic or video evidence may be required) or the product is faulty.
- You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, due to hygiene reasons, we are unable to accept returns on open or used products.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds will not be accepted for packages purchased that have already partly been redeemed.
Promotional treatments will only be valid for one per client unless a pack of the promotion is pre-purchased. Where a free product is given away as part of a promotion, this will only be valid for the first treatment regardless if a pack is purchased. We have the right to change/end the promotion/product at any time.
All About You Skin Clinic is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website firstname.lastname@example.org, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
All About You Skin Clinic will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
52 East Concourse Beaumaris 3193